Frequently Asked Questions (FAQs)

Q: Is it legal to buy cigarettes online?

A: Yes, it is completely legal to buy cigarettes online for personal use.

Q: Are your products genuine?

A: Absolutely. All our products are 100% authentic and sourced directly from official manufacturers with fresh production dates.

Q: Do you sell menthol or flavored cigarettes?

A: Yes, we offer a variety of menthol and flavored cigarettes. All items listed on our website are available for order and delivery.

Q: How do I place an order?

A: Placing an order is simple. Add your desired items to the cart, complete your order, and we’ll send you further instructions via email.

Q: What is your refund policy?

A: We offer a full refund or reshipping in the rare case your parcel is lost or stolen. For all other cases, refunds are processed after we receive unopened products returned to us, with shipping expenses deducted.

Q: What are your shipping methods and delivery procedures?

A: We dispatch orders within a few business days after payment is cleared.

• Regular Mail: Free, with a transit time of approximately 4-6 weeks weeks.
• Express Mail: 12 GBP per carton, with a transit time of approximately 10 days.

If you have further questions, don’t hesitate to contact us. We’re here to help!