Terms

Terms and Conditions

Please read these Terms and Conditions carefully before using Cigarettes.London. By accessing and using this website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using the site.

Eligibility

Cigarettes.London sells tobacco products exclusively to individuals who are 18 years of age or older. By using this site, you confirm that you meet this legal requirement.

Privacy Policy

We value your privacy and only collect information that you voluntarily provide. Cigarettes.London does not use cookies for data collection, nor do we share your personal information with third parties under any circumstances.

Duties, Taxes, and Customs

  • All duties, taxes, and customs fees are the responsibility of the buyer.

  • Cigarettes.London is not responsible for any issues related to UK customs or import regulations.

  • We ensure discreet packaging and product descriptions to minimize potential customs-related complications.

Shipping and Delivery

  • Regular Mail: Free, with an estimated transit time of approximately 4-6 weeks.

  • Express Mail: 12 GBP per carton, with an estimated transit time of approximately 10 days.

  • Both shipping methods include a tracking number and a link to the courier's website. However, accurate and timely updates are dependent on the third-party courier.

  • Shipping slips are available upon request.

  • Delivery timelines are estimates and cannot be guaranteed.

Refund Policy

Refunds are processed under the following conditions:

  • Unopened products are returned to us in their original condition.

  • The shipping courier confirms the parcel as lost.
    We do not refund for any other circumstances.

Product Disclaimers

  • Cigarettes.London is not an authorized distributor of the brands or manufacturers of the products sold. Therefore, the cigarettes we sell are intended for personal use only and may be manufactured for markets outside of United Kingdom.

  • We do not participate in any promotional campaigns or special offers from brand owners.

  • Cigarettes.London assumes no responsibility if the purchased products are resold.

Information Accuracy

All content on Cigarettes.London is for general informational purposes only. This information should not be relied upon as official guidance from manufacturers. Please consult primary or verified sources for critical decisions.

Dispute Resolution

If you experience issues with your order or transaction, you agree to contact us directly before involving third parties.

By using Cigarettes.London, you acknowledge and accept these Terms and Conditions. If you have any questions, feel free to reach out to us for assistance.